FAQs

  • Decking
  • Shingles
  • Delivery
  • Returns

Do I need to re-treat?

No. Our decking is vacuum pressure impregnated with preservative treatment to achieve Use Class 3 to a 30 year service life. This treatment does not need reapplying and the decking can be left to weather naturally over time.

Do I need to use end coat?

This is essential to ensure that the treatment envelope is intact. All field cuts/holes made to the decking must be coated with an End Coat. We have this available in 1 litre tins. Where possible it is advisable to avoid cutting the decking onsite and we provide a precision end trimming service. Please contact us for additional information.

How do I clean my decking?

All decks will benefit from regular brushing with a good stiff broom on a regular basis. Once a year we recommend you give your deck a thorough cleaning using a gentle pressure spray or a purpose made deck cleaning product which is formulated to remove grease and discolouration, this will remove surface algae which may make the deck more slippery. Please see our Deck Maintenance sheet.

How do you cut your decking?

Due to the hard wearing and highly durable nature of our Antislip and CitiDeck resin/aggregate inserts, the following cutting procedure should be followed: At the required point mark a straight line, Use a 125mm angle grinder, with either a 3 or 5mm thick cutting disc (stone or steel both work equally the same) to cut through the resin/aggregate insert. Use a hand or mechanical timber saw to cut the remaining timber.  The cut ends should then be coated with cut end seal.

How long will my decking last?

All of Marley's decking is preservative treated to Use Class 3 to achieve a 30 year service life. This treatment does not need reapplying so the timber can be left to weather naturally.

How slip resistant is your deking

Marley's range of antislip decking has been independently tested by the Health & Safety Laboratory in Buxton and comfortably exceeds the minimum HSE requirements required for low slip potential, offering high resistance to slip. The average PTV scores achieved are between 61 and 81 depending if the surface is wet or dry. The minimum requirement is 36.

What does PTV stand for?

PTV stands for Pendulum Test Value. The Pendulum test is the HSE’s preferred method of testing to assess the slip resistance of a surface. Testing is carried out in both wet and dry conditions. The minimum PTV for low slip potential is 36. Our range of antislip decking comfortably exceeds the minimum scoring between 61 and 81 dependant on whether it is a wet or dry condition.

What fixings do I need?

When working with preserved timber it is important to use the correct type of fixings. To ensure optimum performance we would recommend 316 Grade Stainless Steel. Marley provide a range of fixings for our decking range which you can see here.

What is the difference between a grooved and smooth profile?

Typically, castellated boards are a traditional choice in the UK, due to the aesthetic appeal of continuous and textured grooves. Smooth boards create a more even, natural looking landscape; they also have several significant practical advantages when compared to grooved boards. When specifying decking for areas with high levels of foot traffic with consideration for pushchairs, wheelchairs or bikes grooved decking boards can be too uneven, a smooth profile provides a more inclusive surface suitable for all users of the deck. CitiDeck is a smooth profile board with less abrasive inserts than our Marley Antislip Plus boards, resulting in a less bumpy ride. Smooth decking is frequently specified for outdoor areas where food is served or hygiene is of high priority, the profile prevents food, dirt or litter becoming trapped, making it much easier to clean. Dirt and leaf debris can also become trapped and is difficult to sweep out of grooved boards, smooth boards are easier to maintain.

What lengths are available?

3.6m lengths are available as standard. If you would like different lengths please contact a member of our sales team.

What are the differences between Shakes and Shingles?

Our Cedar Shakes are handsplit and have a split face and resawn back, this provides a rustic, natural charm. Cedar shingles have an even thickness and provide a more smooth and tailored look.

What does Blue Label and Red Label mean?

Blue label shingles are the premium grade of cedar shingles as per grading by the Cedar Shingles and Shakes bureau.

How many Shingles are in a bundle?

1 bundle of shingles covers 2.28 m2 on a 125mm gauge roof

Can I apply Shingles vertically?

Yes shingles are a perfect solution for a façade - the coverage area per bundle is 3.2m² making it an ideal cost effective solution to your façade.

What is the minimum pitch for Cedar Shingles?

The minimum pitch on our Blue label cedar shingles is 14 degrees ensuring it is a low pitch solution for your project.

Are Cedar Shingles sustainable?

Our Western Red Cedar Shingles are PEFC accredited and you can be reassured that they are only sourced from sustainable forests in North America.

How long do Cedar Shingles last?

Cedar Shingles can last up to 50 years, providing a cost effective long term roof solution.

How many Cedar Shingles do I need?

The coverage for cedar shingles is 1 bundles covers 2.28 square metre. Therefore if you need 20m2 you will need approximately 9-10 bundles of shingles.

Do Cedar Shingles need to be treated?

There is no requirement for Marley Cedar shingles to be treated. The clear treated shingles will offer protection for up to 50 years.

Can Cedar Shingles be painted?

There is no requirement to add any further treatment or add paint to Marley Cedar shingles.

What are Cedar Shingles used for?

Cedar shingles are a versatile product which can installed on a roof or on the facade of a building. They are also ideal for garden buildings such as sheds and gazebos.

How long will it take to receive my product?

The estimated delivery times are shown on each product page.

Is a next day service available?

A next day service may be available depending on which product you wish to purchase.

What are the delivery costs?

There is a flat fee of £75.00 which covers deliveries to mainland UK.

I live near one of your depots, can I collect?

Unfortunately we can only offer a delivery service at this stage.

Can you deliver at weekends?

As standard we deliver Monday to Friday. If this is an issue please contact customer services and we will endeavour to assist with your delivery.

Are there are any areas of the UK you will not deliver to?

We currently deliver only to mainland UK. Keep checking as this may change in the future.

Can you deliver to Europe and the rest of the world?

If you have a project outside the UK, please contact our customer services for delivery options by filling in the contact form here.

Can I get a product sample?

Of course - you can request a free sample here.

Can I return a product?

If the product is faulty or deemed not fit for purpose, we will accept returns. We are not able to arrange the return delivery, but will refund delivery if the product is faulty. Return delivery costs will be in line with our T&Cs.
If you wish to rereturn the goods through no fault of the product, carriage must be paid and a restocking charge of 15% may apply as per our T&Cs.

Will you pay for the delivery if I return a product?

If the product is faulty then we will accept returns. We will refund the delivery costs on a faulty product, but costs are refunded as per our T&Cs. However if there is nothing wrong with the product, the carriage charges are at buyers cost and and restocking fee may apply. Please see our T&Cs for full details.

When will you refun me for my returned product?

We will refund the payments within 14 days of receiving the goods back in our depot. Refunds will be remitted using the same method as payment. Please check our T&Cs for full details. We may make deductions from the total refund if the value of the goods has been reduced by handling contrary to the manufacturer’s instructions – if we discover this after you have been refunded, you must pay us an appropriate amount.