Refund policy
Returns Policy
If you would like to return a product, please contact us at online@marley.co.uk.
If the product is faulty or deemed not fit for purpose, we will accept returns. We are not able to arrange the return delivery, but will refund delivery if the product is faulty. Return delivery costs will be in line with our T&Cs.
However, If you wish to return the goods through no fault of the product, carriage must be paid.
For all returns however, you must notify us within 14 days.
Returns Delivery Costs
We will refund the delivery costs on a faulty product, but costs are refunded as per our T&Cs. However, if there is nothing wrong with the product, the carriage charges are at buyer’s cost. Please see our T&Cs for full details.
Refund Payments
We will refund the payments within 14 days of receiving the goods back in our depot. Refunds will be remitted using the same method as payment. Please check our T&Cs for full details. We may make deductions from the total refund if the value of the goods has been reduced by handling contrary to the manufacturer’s instructions and these will be detailed in writing.
Exchanges
If you have changed your mind, or if the items have been purchased in error, you have 14 days in which to notify us from the date of delivery. As products are often sourced from different locations a new order will need to be placed for a replacement item.